Email & Web Security Experts, AppRiver, Reduce Customer Response Time with Simple Migration Solution

“Once we set up MigrationWiz, we really do not even look at it again until it’s over. We can set it up, start it, and then go on to help the customer complete all the other aspects of the migration.”

David Petree
Solutions Engineer
AppRiver

The manageability and cost-savings of hosted services attract many businesses to AppRiver. The increasing popularity AppRiver’s hosted messaging systems means that specialized personnel and resources must be directed toward sales and implementation. AppRiver customers come from a variety of hosted and on-premise messaging systems.

David Petree, Solutions Engineer at AppRiver, focuses on working directly with customers to identify the right solution. Some of these solutions may not even be an official AppRiver product. This level of customization requires a flexible product lineup and agile operations teams. One of the first steps after a customer expresses interest in a specific hosted service plan is to start migrating mailbox data to the new platform.

For cost-conscious customers, AppRiver offers a free migration method. However, this method, called PST import / export, requires manual intervention and can result in suboptimal migration performance. Petree recalls his experience: “The customer had to export all the mailboxes to individual PST files and use FTP to transfer the files. After that, we have to manually import each PST file into the users’ mailbox in our hosted environment. This service is offered at no charge to the customer despite the time commitment required. It works great if the customer has the time and small mailboxes. As you’ll find today, most administrators do not have the time to wait to export and import to complete and, also, the overall time it takes to do a manual migration.”

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