IT Consulting Firm Cuts Time and Cost Migrating Clients to New Systems

“We are happy to have found a solution we can use for any client requiring migration in the future. I was able to go out over the weekend and monitor the migrations via email on my iPhone!”

Eric Jacobus
360 Tech

One of 360 Tech’s clients is an independent media and communications firm in New York City. Their client relies on 360 Tech for ongoing IT management and also for larger IT projects and purchases. For the past 15 years, their client has been using Novell GroupWise as a primary email system. However, the aging GroupWise platform was negatively affecting employee productivity. Dealing with issues such as incorrect email formatting was manageable, but they grew frustrated with the lack of software updates that would address some of these issues.

360 Tech Founder, Eric Jacobus recalled how the decision to migrate to a new platform was made. “Employees lacked the ability to perform simple tasks such as pasting data from Microsoft Office applications without losing some of the formatting. Our client also encountered technical issues such as server crashes and email clients that lacked robustness.” said Jacobus. The company wanted to use an email platform that would offer frequent feature updates. Also, it was unsure how Novell’s acquisition by Attachmate would affect the product’s roadmap. Finally, Novell announced plans to stop providing new releases of its email client for the Mac OS. Because the majority of their client’s employees use Mac OS desktops, the company felt it had to migrate to a new email platform.

Continue reading the case study.

Organization: 360 Tech
Location: Brewster, New York, USA
Industry: IT Consulting
Employees: <10
Source Messaging System: Novell GroupWise 8
Destination Messaging System: Microsoft Exchange 2007
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Posted in Case Studies, Features & Services, Hosted Providers, Microsoft
2 comments on “IT Consulting Firm Cuts Time and Cost Migrating Clients to New Systems
  1. [...] Because there’s no software to install, you don’t have to be at your work computer. Eric Jacobus, founder of 360 Tech near New York City starting his migrations on the run with his iPhone. Mark Shaw of Card’s Computers in [...]

  2. [...] know you’re always on the run or just making excuses to leave the office. If you subscribe to cable internet from Bright House [...]

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