Chicago-Based IT Consultant Designs Customized Office 365 Solution for Local Organization

“We’re glad we partnered with MigrationWiz to achieve our migration goals. Within a short period of time, all emails including those in subfolders were migrated to Office 365 servers!”

- David Le Roy, Managing Director
Dianostics Technical Support

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Established in 2007, Diagnostics Technical Support (DTS) provides technical support to businesses in the Chicago metropolitan area. DTS offers cost-conscious solutions to small and medium businesses – including IT deployment, configuration, networking and infrastructure. The experts at DTS help companies take full advantage of existing resources to increase productivity and reduce costs.

DTS’s expertise in Information Technology is not the only reason why companies seek out its services. The company believes that relationships are more important than sales volume. DTS was built on the philosophy that the closer the relationship, the more efficiently issues can be resolved. With over 90% of business coming from referrals, DTS provides a unique problem-solving approach to its customers. DTS’s solutions are customized to meet the changing needs of its clients. DTS delivers tangible results that impact the bottom line. For more information about DTS, visit

The Challenge
One of DTS’s clients, New Futuro, is a local organization that helps Latino students obtain college degrees and prepare for successful careers. As New Futuro’s off-site helpdesk provider, DTS addresses all of New Futuro’s IT needs and decisions. To accommodate New Futuro’s growth, DTS realized it needed to upgrade the organization’s messaging system. New Futuro’s legacy POP server simply could not provide the flexibility and features offered by more modern hosted email platforms.

Before recommending a new messaging system, DTS started by analyzing how New Futuro’s employees used email and managed documents. DTS determined that New Futuro would greatly benefit from a solution based on Microsoft’s Office 365 platform. For example, the platform’s instant messaging and document sharing capabilities would allow employees to communicate more efficiently. Office 365 would also provide the features and reliability of an on-premise Microsoft Exchange solution without the costs associated with maintaining on-premise hardware and software.

DTS’s Managing Director, David Le Roy, deployed a customized implementation of Office 365 specifically adapted to New Futuro’s requirements. Le Roy knew that Office 365’s capabilities would increase employee productivity and improve communications. In addition, a flat monthly rate helped solidify New Futuro’s choice of Office 365 as a new messaging system. After finalizing its selection of Office 365 as a target platform, DTS needed to find a way to migrate all of New Futuro’s mailboxes from POP servers to Office 365.

The MigrationWiz Solution
After experimenting with Microsoft’s built-in migration tools, Le Roy was looking for a solution that would provide more control over the migration process. While designing a migration plan, Le Roy was told MigrationWiz could help. A fully cloud-based migration solution, MigrationWiz was designed to migrate mailbox data directly from the source to the destination messaging system without the need to install any software or hardware. MigrationWiz’s low cost of ownership made Le Roy’s decision an easy one.

Within minutes, DTS was able to configure its migration. DTS was also able to complete the migration of all mailbox data in under an hour. MigrationWiz’s web-based user interface made it easy for Le Roy to monitor progress. “After the connectors were set up, MigrationWiz gave me indicators on whether or not the migrations were successful.” said Le Roy. “We’re glad we partnered with MigrationWiz to achieve our migration goals. Within a short period of time, all emails including those in subfolders were migrated to Office 365 servers.” Satisfied with the result, DTS wants to leverage MigrationWiz for other migration projects. “My customers want and deserve a quality and quick solution so they can get back to what they do best. All my customers’ disparate data was migrated to the correct places at the destination.”

Because MigrationWiz’s solution saved the company both time and money, DTS was able to keep key resources focused on customer relationships and solution development. Recently, DTS bundled its services with Microsoft Office 365 to offer unlimited remote desktop support and maintenance with any Microsoft Office 365 plan.

About MigrationWiz
MigrationWiz is a complete cloud-based migration solution that helps companies move from existing to new messaging systems seamlessly and affordably. With no hardware or software to install, the patent-pending technology is a solution designed to meet the needs of individuals, IT administrators, consultants, system integrators and service providers interested in migrating mailboxes. MigrationWiz is a trusted brand in over 50 countries by global Fortune 500 organizations, governments, healthcare providers, and more. Customers can sign-up, configure and initiate migrations in a matter of minutes with no prior experience. For more information, visit

Organization: Diagnostics Technical Support (DTS)
Location: Evanston Technical Support
Industry: IT Consulting
Employees: <10
Source Messaging System: POP Server
Destination Messaging System: Microsoft Office 365

© 2012 BitTitan Incorporated. ALL RIGHTS RESERVED. MigrationWiz is a trademark of BitTitan, Inc. in the USA and/or other countries. All other trademarks and registered trademarks are property of their respective owners.

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Posted in Case Studies, Features & Services, Microsoft, Office 365, POP
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