Manually Configure Outlook for Office 365

*For updated information read our new blog article on Outlook configuration.

We’ve previously blogged about how to manually configure Outlook for BPOS.  Now that BPOS has been replaced by Office 365, we thought we’ve update the information to reflect the current state of Microsoft’s hosted Exchange offering.

In some instances, you may not be able to configure autodiscover for Office 365 with your domain.  This can occur when you are testing Office 365 and do not want to change over your entire domain yet and autodiscover is still pointing to your old system.

The following are the exact steps for Outlook 2010 on Windows 7. Any other version of Outlook may vary slightly but should be pretty close to these steps.

Step #1 – Find your server information

The first thing to do is locate your server information to plug into your new Outlook profile.

  1. Login to Office 365 OWA
  2. Click on the  icon on the upper right of OWA
  3. Click About
  4. Find the entry for Host name and write it down as you will be using it later.

Step #2 – Create new Outlook profile

  1. Open Control Panel
  2. Click Mail
  3. Click Show Profiles
  4. Click Add
  5. Enter a new name for the profile. i.e. Your email address
  6. Click OK
  7. Click Manually configure server settings or additional server types
  8. Click Next
  9. Select Microsoft Exchange
  10. Click Next
  11. Enter the host name (that you wrote down from the previous section) in the field Microsoft Exchange server but repace outlook.com with mailbox.outlook.com.  For example if your host name is ch1prd0502.outlook.com, you would enter ch1prd0502.mailbox.outlook.com
  12. Enter your email address in the field User Name
  13. Click More Settings
  14. If you are prompted with an error that the action cannot be completed, click OK
  15. Click on the Connection tab
  16. Select Connect to Microsoft Exchange using HTTP
  17. Click Exchange Proxy Settings
  18. Enter the host name (that you write down from the previous section) in the field Use this URL to connect to my proxy server for Exchange
  19. Select On fast networks, connect using HTTP first, then connect using TCP/IP
  20. For the drop down Use this authentication when connecting to my proxy server for Exchange, select Basic Authentication
  21. Click OK
  22. Click OK
  23. Click Check Name
  24. Enter your User Name and Password
  25. Click OK
  26. Your profile should now have resolved and the correct Microsoft Exchange server should be displayed
  27. Click Next
  28. Click Finished
  29. Click OK

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Posted in Microsoft, Office 365, Outlook, Tips & Advice
10 comments on “Manually Configure Outlook for Office 365
  1. [...] NOTE: These steps apply to BPOS.  If you are looking for steps to Office 365, please refer to our Office 365 steps for manual Outlook profile creation. [...]

  2. Greg says:

    Still getting error “Your server or mailbox names cannot be resolved”

    At “Check Name” getting:

    “Action cannot be completed. the connection to Microsoft Exchange is unavailable. Outlokk must be online or connected to complete this action.”

    Then getting “Mail Application” windows security window asking for user name and password”. Have not been able to enter credentials that are accepted

    Using:

    1and1 for domain
    365 Online Exchange
    Office 2010

    • Hi Greg,
      For us to be able to help you with your question, please start a support ticket at https://www.migrationwiz.com/Public/ContactUs.aspx.
      Thanks!

    • this was MOST helpful (after MANY frustrating tries at doing it the way that the 365 page suggested! a few things that had me hung up for a bit that might help others:
      1. my ‘host address’ included /owa at the end of it, but you don’t need to enter that.
      2. at step 15 above, I also had to click on the ‘security’ tab and make sure that the drop down under ‘Logon Network Security’ was set to ‘Password (NTLM)’ in order to jive with the ‘basic authentication’ setting on the connection tab.

      hope this helps!

  3. Anthony says:

    This is the only way I was able to set up my Outlook 2010 with my 365 account. None of the information no the Office 365 Community was helpful. A BIG THUMBS UP TO YOU!!!!

  4. Ronald says:

    Yes, Thanks the was very helpful!

  5. Alex says:

    You sir, are brilliant

  6. dan says:

    You are a life saver… first round of beers on me…

  7. Kent says:

    OWA, About as of today, 7/26/2012, does not have Host name as descibed in Step #1.4. Mine had Host address as https://ch1prd0502.outlook.com/owa. I translated to ch1prd0502.mailbox.outlook.com for Step #2.11. That was my only difference. Otherwise, this was fantastic information. Thanks!

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